Privacy Policy
Diamond Touch Masonry We operates the website diamondtouchmasonry.com the Site. This Privacy Policy explains how we collect, use, share, and protect information from visitors and clients.
By accessing or using the Site or engaging our services, you consent to the collection and use of your information according to this Policy. If you disagree with any part, please do not use our Site or services.
Information We Collect
We may collect and process the following types of information:
Information You Provide Directly
Contact information — such as your name, email address, phone number, mailing address, billing address.
Project details — information about your property, design preferences, materials desired, photographs or site measurements you upload.
Communications — any messages, inquiries, or feedback you send to us (via contact forms, email, phone, chat).
Payment information — when required, such as credit card or bank account details, or other billing details (processed via third‑party payment processors).
Automatically Collected Information
When you visit or interact with the Site, we may collect:
- Usage data / analytics — pages viewed, time and date of visits, click paths, referral URLs, browser type/version, device type, operating system, IP address, and similar technical information.
- Cookies and tracking technologies — small data files stored on your device that help with site functionality, analytics, remembering preferences, and improving user experience.
Third‑Party Sources
We may receive information about you from third‑party services (for example, analytics providers, advertising networks, or social media platforms) if you interact with or via those services (e.g. click through an ad, visit via a social link, or authenticate via a social account).
How We Use Your Information
We use your information for the following purposes:
To respond to inquiries, provide estimates, proposals, and customer support.
To perform services you request (masonry, hardscape, landscaping work) and manage project execution.
To bill and collect payments, issue invoices, and record transactions.
To improve and maintain the Site: diagnosing technical issues, understanding usage patterns, optimizing performance, and debugging.
To communicate updates, changes to services or policies, promotional or marketing messages (if you opt in).
To comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements.
To aggregate or anonymize data for internal use (for example, trends, benchmarks) in a manner that does not personally identify you.
Cookies, Tracking & Related Technologies
We and our third‑party service providers may use cookies, pixel tags, web beacons, local storage, and similar technologies to:
Remember your preferences and settings
Analyze how you interact with our Site
Provide targeted content or advertising
Monitor and secure our Site
You can typically reject or delete cookies using your browser settings. However, disabling certain cookies may limit parts of the Site’s functionality or your experience.
If we use specific tracking or advertising cookies (e.g. remarketing, third‑party ad networks), we will disclose those here or via a cookie banner/consent mechanism.
Sharing Your Information
We will not sell your personal information. However, we may share your information in the following circumstances:
With service providers / contractors: We may share your data with third parties who perform services on our behalf (e.g. payment processors, data hosting, analytics, marketing, subcontractors) subject to confidentiality obligations.
With third‑party integration providers: If you choose to link or integrate with third‑party services (e.g. social networks, maps, reviews), your data may be shared under the terms of those services.
Legal or safety reasons: If required by law, court process, or governmental request, or to protect rights, property, safety of others, or prevent fraud.
Business transfers: In the event of merger, acquisition, reorganization, or sale of some or all of our assets, your personal information may be transferred as part of that transaction—so long as the receiving party agrees to maintain appropriate protections.
Data Retention
We retain your personal data only as long as needed to:
Fulfill the purposes stated in this Policy
Comply with legal, accounting, or reporting obligations
Enforce our agreements, resolve disputes, prevent fraud, or exercise our legal rights
When the data is no longer needed, we will delete or anonymize it, unless law requires otherwise.
Your Rights & Choices
Depending on your jurisdiction, you may have rights regarding your personal data, including:
Access / rectification: Request to review, correct, or update your personal information.
Deletion / erasure: Request that we delete your personal data (subject to exceptions, e.g. legal obligations, dispute resolution).
Restriction / objection: Ask us to limit processing or object to certain uses (e.g. direct marketing).
Portability: Receive a copy of your data in a common, machine‑readable format (where applicable).
Opt-out of marketing: Withdraw consent for receiving marketing or promotional messages.
Cookie preferences: Control or refuse cookies and tracking (via browser settings or consent banner).
To exercise these rights, contact us using the details in the Contact Us section below. We may require identity verification before honoring such requests.
Note: Some rights may not apply depending on local law or context.
Security Measures
We endeavor to implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, misuse, alteration, or destruction. These measures may include encryption, secure servers, restricted access, and monitoring.
However, no system is 100% secure. We cannot guarantee absolute security, and you acknowledge that there are inherent risks in transmitting information online.
If a data breach occurs that implicates your personal data, we will comply with applicable breach notification laws and promptly notify you and authorities as required.
International Data Transfers
If we transfer your data to other countries (e.g. to third‑party service providers located outside your country), we will ensure adequate safeguards are in place (e.g. standard contractual clauses, data processing agreements) to protect your rights under applicable law.
Children’s Privacy
Our Site and services are not directed to children under the age of 13 (or applicable threshold in your jurisdiction). We do not knowingly collect or solicit personal information from minors. If you believe we have inadvertently gathered information from a minor, please contact us to request removal.
Links to Other Websites & Third‑Party Services
Our Site may contain links to other websites or integrate tools or services provided by third parties (e.g. mapping services, social media, payment gateways). These external sites or services have their own privacy policies, and we don’t control them. We encourage you to review those policies before using them.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time (e.g. when services change, legal requirements evolve). We will post the revised version on the Site and update the “Last updated” date. If changes are material, we may provide more prominent notice (e.g. email or banner). Your continued use of the Site or services after changes implies acceptance.
Contact Us
If you have questions, concerns, or wish to exercise your data rights, please contact:
Diamond Touch Masonry